- Apr 28, 2009
- 1,163
- 363
- First Name
- Jerry
I've got time for one or two more mystery shops today. I'll be posting Jerry Durant Auto results a little later.
Who wants to step up?
Who wants to step up?
I've got time for one or two more mystery shops today. I'll be posting Jerry Durant Auto results a little later.
Who wants to step up?
"You can expect a price quote from us shortly. If for any reason you do not get a timely or professional reply, please call me at the numbers below or just reply to this message."
In more direct words, this says to me "If we don't get back to you then please do it for us and call us instead". It's our job to get in touch with our customers - how can we ask them to do that fairly important step for us?
I would leave it simply as "You can expect a price quote from us shortly." There are no if's or maybe's in there - you're putting your money where your mouth is and will likely earn respect from the customer if you follow through on your clear goals.
Jerry your chat suggestions sounded right on the money. The thing that makes me wonder about chat is if it draws a more fast paced or paranoid customer than regular phone calls, or if it's somewhat of a normal spread comparitively.