- Jun 6, 2009
- 97
- 2
- First Name
- Jason
Hello everyone,
When we started looking to replace our CRM several months ago, we spent a good while comparing solutions out on the market. I narrowed our search to VS and Dealer Socket but must admit that I was worried about the level of support I would get with Vin. I had heard some bad pub about their customer service.
So my reason for posting this is that not only do we feel like we got the best solution on the market, but I have to tell you that we have received nothing but the best in service so far. I have been through 3 major CRM changes over the last 12 years and this was by far the easiest. For those of you who have been through such you know what a nightmare it can be! We have close to 180,000 customer records which made it a big job!
We went live this week and apart from a few minor issues things seem to be moving along great. We did a lot of work upfront to ensure we had as problem free of a launch as possible and it paid off. I spent a lot of time working things out with Michelle and Shawn at VS. Not to mention, the trainer who came in to help us go live, Patrick Stang made the transition very easy.
I felt like I should give credit where credit is due and would highly recommend them to anyone who is looking for a CRM/ILM. However you must be willing to take stock in the new product you are buying and spend as much time as possible upfront to ensure a good transition. If there is one thing I have learned over the years, it is that a vendor can only take you so far...the rest is up to you!
Thanks VS Team
When we started looking to replace our CRM several months ago, we spent a good while comparing solutions out on the market. I narrowed our search to VS and Dealer Socket but must admit that I was worried about the level of support I would get with Vin. I had heard some bad pub about their customer service.
So my reason for posting this is that not only do we feel like we got the best solution on the market, but I have to tell you that we have received nothing but the best in service so far. I have been through 3 major CRM changes over the last 12 years and this was by far the easiest. For those of you who have been through such you know what a nightmare it can be! We have close to 180,000 customer records which made it a big job!
We went live this week and apart from a few minor issues things seem to be moving along great. We did a lot of work upfront to ensure we had as problem free of a launch as possible and it paid off. I spent a lot of time working things out with Michelle and Shawn at VS. Not to mention, the trainer who came in to help us go live, Patrick Stang made the transition very easy.
I felt like I should give credit where credit is due and would highly recommend them to anyone who is looking for a CRM/ILM. However you must be willing to take stock in the new product you are buying and spend as much time as possible upfront to ensure a good transition. If there is one thing I have learned over the years, it is that a vendor can only take you so far...the rest is up to you!
Thanks VS Team
