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  1. S

    Payplan for Internet Employee?

    At Checkered Flag, I developed a tiered commission/bonus plan based on outbound calls, appointments made, show rate - the performance elements the ISR controls/influences. This was in addition to an hourly rate. In my current world, there is a true draw against commission based on the same...
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    Payplan for Internet Employee?

    Best practice? There are a couple schools of thought: a dedicated Internet Sales Department responsible for handling all internet leads, to include inbound phone calls, with the objective of setting a sales appointment with a sales manager - and all associated follow-up calls/emails. Or, all...
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    Dealer Website Service Scheduling

    I am, and have generally always been, a fan of XTime. It's not terribly pricey and does a great job for online service scheduling. Plus, it offers a host of other features which you may or may not have an immediate need for but, which could present opportunities to expand your service offerings.
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    How are your phone skills?

    Chad has proven to be a very quick learner - embracing any and all feedback and experimenting with strategies and methods to find the perfect mix. Hitting a home run, for Chad, is becoming easier and easier. Solidifying his methods into sustained success is only a matter of the wood hitting...
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    XTime

    XTime Campaigns We, too, use XTime Campaigns - now that they are more functional. There was a time when the results seemed random, as if the inclusion criteria wasn't respected. XTime has, largely, corrected the problems. We, too, use XTime for specific, ongoing campaigns. Calls are loaded...
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    Is anyone using cell phone texting with their service departments?

    UPDATE: I have been using XTime's text messaging feature, on a limited basis, for two months now. The problem I experience is NOT with XTime so much as with the cell phone carriers. AT&T is the worst - sometimes delaying delivery of a "Your Service is Complete!" message for several hours. In...
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    Is anyone using cell phone texting with their service departments?

    This single largest flaw with XTime's SMS feature is that it cannot discern between a "waiter" appointment and any other. Given the delay in transmitting a "Your Service is Complete" message, I don't want my waiting customers receiving this notification an hour after they've already pulled out...
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    XTime

    Re: XTime - Renewed Committment or Bright Shiny Object? Last week, Tom Tish (XTime VP - Consulting) visited with me for a couple of days. His mission, it seems, was to identify whether our frustration with XTime had more to do with XTime failures or "training opportunities." While I will...
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    XTime

    Re: XTime - Campaigns Megan: I have squeezed XTime's fruit several times each month with respect to campaigns. They haven't worked entirely in the year I've been using them. The inclusion/exclusion criteria is not reliable, among others. I create no fewer than 10 campaigns each month...
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    Is anyone using cell phone texting with their service departments?

    And, as to our VW Service Director's satisfaction with XTime I can only say that his satisfaction has more to do with our call center handling his shop's reservations, ability to generate additional business for him on the fly and resolve customer issues before they become issues. He's a great...
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    Is anyone using cell phone texting with their service departments?

    I will admit - I am biased. My bias is for the company which employs me, my coworkers, staff and collective results. XTime has, at least in our case, demonstrated a lack of responsiveness. Issues I've raised months ago are still not fully addressed. I'm glad you mentioned your use of...
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    Is anyone using cell phone texting with their service departments?

    It is a new feature of XTime's 5.3 release. It's supposed to be an opt-in but, we've already generated some txt msgs automatically without "verifying" the txt address. I am in the process of testing this feature in XTime and hope that it works as I think it could be very helpful. However, my...
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    XTime

    I am becoming increasingly frustrated with XTime as our dedicated service scheduling tool. Monday, we experienced a recurring outage of over 3 hours - on our busiest day of the week! I say recurring as the outage resulted from a "load balancing" server issue which used to affect us several...
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    XTime

    Ah, duplicates! A huge problem in XTime. I wished it was as simple as the interface (ADP, R&R) however, the problem seems to be inherent to the program, not integration. The problem exists as XTime doesn't attempt to locate a potential duplicate record. It will search on name, phone, email...
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    Steve Finell is a father again!

    Thank you, Alex and Jeff - I appreicate it. If the baby doesn't arrive today/tonight, he WILL be here shortly after 7:30 tomorrow morning. I'll be looking forward to my 12 hour days at work and 12 hours of work every night at home!
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    Service Customer Care Center

    So, your dealership has spent a ton of dough implementing Argis. To install, $10,000 and $3,000 +/- monthly. Your techs are finally on board and following the rules. Your advisors are putting forth the effort and some customers are buying. Time to move on to the next big ticket aid to...
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    XTime

    I'm interested in hearing from anyone who uses XTime in their dealership for service scheduling. I'd like to know what you like about XTime and, what you don't. I'll start off by giving a few, just a few, of my many opinions about Xtime - good and bad. To begin with, I fully acknowledge XTime...
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    Welcome to Fixed Operations!

    Afterthought? To some. But, to others (like me) fixed operations is a way of life. Just as internet sales and ecommerce is to most of you. You're just jealous - go ahead, admit it! Service just has to open its doors every morning and the line of customers starts almost immediately. Cars...
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