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  1. Tom Harsha

    FRIKINtech Service Drive Equity Mining Stats

    It's been amazing watching your store light up with hand raisers from existing service customers each day. The volume of text offers automatically sent out to eligible customers and the leads flowing directly to your CRM is really fun.
  2. Tom Harsha

    Success with 3rd party Call and Email Follow-up Services?

    Tony, I built the CallRevu Call Center based on my personal experiences with outsourced call centers while managing a large Honda dealer in Cleveland Ohio for 10 years. My goal by starting with a clean slate and re-thinking the call center model was to address key communication break downs...
  3. Tom Harsha

    Does Text Messaging work for Dealers?

    My usual stealth movement never seems to get past Jerry's radar :-) Text messaging initiated via a dealers CRM can be a very powerful form of one to one communication with a potential or existing customer. I shared with Jerry at Digital Dealer last fall some of the raw text messaging data that...
  4. Tom Harsha

    A candid look at ImagicLab

    Webdog – I’m glad to hear that you like our technology. Since we are speaking candidly I thought I would take this opportunity to help everyone better understand the implementation and training process at iMagicLab. As I’ve stated before our primary goal at iMagicLab is to help dealers sell...
  5. Tom Harsha

    What's up with Imagic?

    Thank you for the concern but the truth is things have never been better at iMagicLab. Our growth in organic sales and product development over the last 6 to 8 months was so strong we thought we could hire a group of veteran salespeople and boost sales further. iMagicLab has worked...
  7. Tom Harsha

    iMagic Email "reply" problem

    Jonathan - Thanks for your inquiry regarding resent changes to the burned up feature. During the Training Conference in Las Vegas this week we received feedback from some of the advanced Dealer attendees that they would like a more accurate way to track non logged floor ups. Based on this...
  8. Tom Harsha

    IMagicLab Spam Assassin Score ??'s

    Dan, Cliff and Drew - Thanks for your feedback on the spam assassin score in iMagicLab. We listened and just released a completely updated spam assessment tool. We wanted to make sure our dealers have the best technology possible to create email content so we now provide the score along with...
  9. Tom Harsha

    iMagic Email "reply" problem

    Thanks for the kind words and support Mitchell.
  10. Tom Harsha

    iMagic Email "reply" problem

    Walt - Thanks for reporting the email reply concern to the Customer Care Team at iMagicLab. I thought I would take some time to address this concern in the forum so that all users gain a better understanding of the email and spam filtering technology deployed by iMagicLab. Due to the fact...
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