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  1. S

    Uncle Joe's Make Over Diary

    We use phone ninja's just for mystery shopping, does that count? :) pm me back or email sachin at autodome.ca
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    Internet Closing Percentage

    For those of you who have been posting your ratios, I am assuming it has been a mix of new & used vehicles? Or strictly new? Any of your dealerships sell your older trades as-is on the lot and get inquiries? Also, how are you calculating closing ratios? Say a customer submitted a lead in May...
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    Adaptive Retargeting Widget Launches Closed Beta: 99 Dealers Get it Free

    Any love for Canadian Pre-Owned dealers? Went to the application page but can't select a Canadian province :)
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    Is 100% commission still the norm?

    Ryan, right now it still is the norm. At our dealership (Pre-owned, independent) we currently we pay a flat rate per retail vehicle with volume incentives. For most of the guys it averages out around $500/vehicle with some of the staff up around $600/vehicle. My goal is to eventually transition...
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    Chat Challenge: Show Me Your Chat

    We are currently using Carchat24 and have been overall happy with them. Recently I've also been talking to Live Admin (http://liveadmins.com/) and they do managed chat for Dealerships as well. One of my friends at another local dealership used them (while he was at the Honda store) and...
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    All Call - Digital BDC

    Elead1 does this as well as DealerSocket. Haven't found a true virtual BDC that will handle eleads as well. Both of the companies will only do incoming/outgoing phone calls.
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    Jeff Kershner to speak DealerTalk in Toronto, March 4th

    Woot! I'm excited for this. Attended last year and got TONS of value from it! The cost is so reasonable compared to a few of the other conferences I have attended south of the border. Highly recommend attending. Any other Refresher's going to be there?
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    What would you do BDC or no BDC?

    Thank you so much for all of your ideas! I got busy with some new projects, and then travelling to a few conferences. Great ideas! I'm currently looking at changing up our CRM. Have a demo with Dealersocket today and had one yesterday with Elead1. Also considered the idea of the Virtual BDC...
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    What would you do BDC or no BDC?

    I've often considered setting up a BDC for our store. Independent, Pre-Owned (AUTODOME, Selling Used Cars and Trucks in Mississauga, Toronto, Brampton| Used Cars Mississauga) Fixed Price/No Haggle 230-250 Vehicles No Service Department avg 390 E-Leads (Website, Carchat24 and Autotrader/Kijiji)...
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    share your videos here

    We are doing something different and creating daily inspiration videos that really have nothing to do with our vehicles. It is more just wanting to put a good message out there for our customers. It also helps to get our staff involved a lot (every staff member is doing a video), though that...
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    Best dealership website you've seen?

    We launched our new website (AUTODOME, Selling Used Cars and Trucks in Mississauga, Toronto, Brampton| Used Cars Mississauga) with Autotrader Canada/Dealer.com on the v9 platform in October. The mobile site is still being worked on for optimizing the pages/images etc (we launched the new mobile...
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    Kijiji Autos - Inside Account Managers Wanted - Toronto, ON

    AMAZING place to work and a fantastic team! Good luck with the search Ryan!
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    The Rise of Mobile In Automotive Shopping

    Joe your PM box is full, but wanted to say THANK YOU! :D
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    Outrageous PPC CPC for Jeep/Chrysler

    Listen to MWPistell! He knows what he is talking about and has done fantastic work on our account :)
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    What's wrong with my chat?

    Kelly, is your store using managed chat? or are you handling the chats in-house? I'm always curious as to what type of results others are experiencing on their sites. Anyone implemented live chat on their mobile sites?
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    The Rise of Mobile In Automotive Shopping

    Joe to the rescue! You've got a PM.
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    The Rise of Mobile In Automotive Shopping

    I agree that looking at analytics to see the mobile traffic would be ideal. Unfortunately, Autotrader.ca/Dealer.com directly sends the mobile traffic to the iphone.autodome.ca subdomain. I've been waiting on implementation of my Google Analytics code on the mobile site with no answer. Makes...
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    In Store Processes

    Time to get my Super Hero suit on! I took a few months break from the world and came back with a fresh mind. Ready to tackle all of the inefficiencies! Autoraptor did email me after this post and said they are working on reporting for appointments/shows etc. Let's hope it comes sooner than later :)
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    The Rise of Mobile In Automotive Shopping

    Mobile is obviously going to be huge. The question is, who creates the best mobile sites for dealers? So far I haven't come across anything fantastic. I almost feel it would be better to send my customers to my regular website lol. mobile site: iphone.autodome.ca (Autotrader.ca/Dealer.com)
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    In Store Processes

    Which CRM are you guys using to track this stuff? Currently we are using Autoraptor but I just don't think its capable of doing what I need. I want to be able to track contact/appointment/show % etc. Right now I feel like I'm in the dark. E-leads we are closing at a paltry 4%
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