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  1. sryan

    TrueCar leads- getting worse and worse

    For 12-18 months the dealership I am at generally get about 50-70 truecar leads w/ an engagement rate of about 40-45% and we generally sell 4-6 cars a month of of truecar Take the past 3 months. Our dealership has been getting about 30-40% more leads, our engagement rate is at an all time low @...
  2. sryan

    How/Why am I getting this lead

    I get a lead from Cars.com on a specific used car. I respond to the lead thinking the customer click on the used car listing on Cars.com. I respond to it. Then the customer responded to me this: Thanks for the prompt reply. I’m not quite sure why CarsDirect added you to my contact list, since...
  3. sryan

    Vinsolutions problems with CRM and website

    We use both the VIN CRM and website Problems I've been having and I created a ticket with support last week. 1.) prices are not feeding to our website on any vehicles. This is beyond frustrating. 2.) I no longer can see when customers are opening emails. I do not receive a read receipt from...
  4. sryan

    Vinsolutions rep

    Is there a vinsolutions rep on here? If so please message me your information so I can get in contact Thanks
  5. sryan

    Lazy sales managers that don't care and CRMs

    I work with 2 managers that refuse to learn how to use our CRM properly. Showroom visits stay open for days upon days, when myself (BDC manager) asked them to close out current showroom visits I get the old "whatever". I have several processes involved within our CRM (vinsolutions) that involve...
  7. sryan

    My opinion of dealers who hate TrueCar

    Last week I had 3 or 4 dealers call me and ask me about my opinion on TrueCar after their rates were increased. Every single one of them tells me things like "I hate this service" "It's killing me" "I'm taking short deals on everything" "It's like crack I can't get off it""Just drop my pants" I...
  8. sryan

    BDC to salesperson process

    Current process: I am a 1 person BDC. Handle 140-180 leads a month, price all new cars, handle all the digital marketing with the dealership. Current process is, lead comes in, I set appt, let management know what's going on with customer prior to his arrival, customer comes in, and I hand to a...
  9. sryan

    What to do with lying customers

    Every October/November (the slowest months of the year for us) I get a slue of lies from customers every day. I set appointments for them that they say they are going to be at, confirm the appointments, then they don't show. They later email me some lame excuse, like "I was sick, or family...
  10. sryan

    Vinsolutions/DealerOn/Dealer.com or cobalt for website?

    Our dealership is looking to change websites. We are a GM dealer We use Vinsolutions for our CRM tool and are thinking about switching from the upgraded Cobalt site to a Vinsolutions/DealerOn or Dealer.com site Which site(s) do you guys recommend???????????? Would anyone recommend staying...
  11. sryan

    Reputation.com Anyone using them, thoughts?

    We are a Chevrolet dealer currently using Cobalts version for reputation management. Does anyone know much about reputation.com and/or would you recommend anyone else. Thanks so much
  13. sryan

    Problems with Vinsolutions

    I've been with vinsolutions for quite some time Right now all my customer replies are going to my smartermail box and not showing up in the customer dashboard, where they should show up and be logged. Is anyone else having this problem today? It is very annoying Thanks
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