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  1. Tom Massengale

    Dealer-FX anyone using it?

    Alex, we use their scheduling tool under the wiadvisor brand name, mostly with FCA dealers - I think they have a national contract with FCA. I have not had one Xtime dealer switch to Dealer-FX. The scheduling tool is a little clunky compared to others and one flaw is it will not pull sold...
  2. Tom Massengale

    Car Mail

    If you want to give me a call I can help you out. 317-514-4330. I know this company very well.
  3. Tom Massengale

    Starting A Service BDC-Come along for the ride!

    Nathan, Are you using a web based scheduling system? if so which one? If you not using one I suggest looking at one or two - Honda has an OEM deal with Xtime and you can start there. If your using one then get it dialed in and train your CSRs to use it to it's fullest extent and tweak for...
  4. Tom Massengale

    Vehicle Delivery Scheduling

    I hope it works for you, it's the only online system that I have found that has a solid allotment tool. I think it will fit your needs.
  5. Tom Massengale

    Vehicle Delivery Scheduling

    I have used appointment-plus for service scheduling in the past and it works really well. It has an allotment function in it so you can prevent the overbooking issue you have currently having. It's inexpensive to use and easy to set up. Hope that helps.
  7. Tom Massengale

    starting a service exchange program

    What about asking the customer when they call to schedule a service appointment (based on the age and miles criteria) if they would like to take a test drive while their vehicle is in for service. It amazes me that about once a month on average per dealer a customer will call and say; "I want...
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