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  1. sgeneralgrievous

    Dealership Phone Systems

    One of our stores has a very old partner acs phone system and we are looking to upgrade. Has anyone had any experience with NEC phone systems? To be honest I had never really heard of them. Are they a top contender? Avaya and Alcatel are really all i'm familiar with.
  2. sgeneralgrievous

    Dealer.com

    Thank you for all of your responses. We are going to be moving to DDC CRM soon. IMagicLab is beginning to test my patience. They are probably the worst company I have ever dealt with. Their CEO will not work with us at all. I would not recommend them to anyone. I can't wait to get rid of them.
  3. sgeneralgrievous

    Does Video Attract More Shoppers?

    We really should be doing more with video. We have stock commercials and such. We did do one walk around for a Toyota contest for the New Toyota Highlander. You can watch it here. We had a blast making it. Some day I want to do it for all the new models. Where else do people do video besides...
  4. sgeneralgrievous

    Does Video Attract More Shoppers?

    Wow Ben! I looked at all of your stuff. Great Ideas! You guys really have it together at Stillwater.
  5. sgeneralgrievous

    "Power Post"

    We've used dealertrack for years. One of our office managers who has used ADP and REYREY told me today about something called "power posting" that exists on ADP and REYREY. does anyone know if we can do that in Dealertrack DMS?
  7. sgeneralgrievous

    What to do with lying customers

    We always seem to get a lot of "dreamers" around now. They do the same thing.
  8. sgeneralgrievous

    Dealer.com and inline CSS

    . Thanks! I didn't realize you had that option. I will ask ECarlist if they have something similar
  9. sgeneralgrievous

    Dealer.com and inline CSS

    Re: dealer.com Well at least they give you more back-end access than Ecarlist.....We aren't allowed to change anything ourselves.
  10. sgeneralgrievous

    Reynolds and Reynolds Hardware

    I have access to everything now. Thanks for all of your help! :lol:
  11. sgeneralgrievous

    Dealer.com and inline CSS

    dealer.com This is very discouraging. We are thinking about moving our sites to dealer com
  13. sgeneralgrievous

    Dealer.com

    We are currently thinking about switching to the dealer.com CRM. We currently use the IMagicLab ILM and its horrible. Since Dealertrack purchased dealer.com we were thinking it would be a pretty good fit. We are even thinking about switching to them for our web hosting...but that's for another...
  14. sgeneralgrievous

    DMS 2.0

    Thank you for this. I have heard a lot of similar complaints from our Finance managers and business office folks. It's scary that there were more issues back then than there are now haha. Parts has definitely complained about that. They muddle through the web interface as much as they can until...
  15. sgeneralgrievous

    Leads or Ups?

    I'm going to go tell our Internet Manager that he is outdated now.
  16. sgeneralgrievous

    ROI-Bot: Opinions? Any users here?

    Does ROI-bot basically take all of your marketing and put it into a centralized dashboard for reporting? That's what the site looked like it did.
  17. sgeneralgrievous

    "Cardinal Sins" of the Past...and Present (from Need Help in Deep East Texas)

    1. Service coupons that don't have the look and feel of true coupons. 2. Pop-up coupons with just text.....any pop-up coupon at all really.
  19. sgeneralgrievous

    DMS 2.0

    The biggest issue was tab. It doesnt seem like you can tab as much as you could before. With the iseries screen i could be 5 steps ahead of it, but with this system i have to slow down. I have contacted them a lot. They are really good at working with us. and yes, the ability to use it in...
  20. sgeneralgrievous

    Reynolds and Reynolds Hardware

    They kind of did. When the whole ISIS initiative happened years ago through BMW. ReyRey was kind of incharge of it with ICP. ReyRey was used in BMW for the network end. Before BMW had their backend DCS, Reyrey provided it, but it wasnt used as the DMS......its kind of confusing.
  21. sgeneralgrievous

    Low Cost Live Chat Software

    I created an openfire server in-house, we used it for awhile with our dealer websites. There's a plugin that treats chats like a queue and you can designate which users to be involved in it. It also allowed us to create a chat system within the company using Spark as the front end chat client...
  22. sgeneralgrievous

    QR Codes - In or Out?

    I've always thought of putting QR codes on window stickers of vehicles...maybe to a youtube review of the car or something more creative. I've never actually put the effort into it though. I'm sure somewhere out there its done.
  23. sgeneralgrievous

    DMS 2.0

    Have any of the Dealertrack DMS users switched over to DMS 2.0 yet? We just switched over last Thursday. Most of our dealerships were still on the IBM iseries console so it has been a pain trying to get those users to switch over. Our Lexus store was on the old GUI so that was a little easier to...
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