#appointments

  1. Chris Vitale

    A lot up is still an appointment

    Is a customer who did their research online but didn't book an appointment still an appointment? The idea that the customer did their research online – blocked off their schedule and plans on coming to the dealership with intentions to buy - just didn't set an appointment with “you,” is still an...
  2. Chris Vitale

    Floor traffic sales ratio question....

    Working to confirm something and hoping for some insight from the community: Does anyone have their sold ratio for appointments that show up in person vs. those individuals which do not have an appointment but they still show up in person and buy? With most dealers in my market not picking up...