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customer retention

  1. jamesbon

    DEAL How are you presenting post-sale savings/loyalty pricing to buyers?

    Curious how other dealers are thinking about post-sale customer savings/loyalty programs these days. We've been seeing more customers mention that they compare not just vehicle pricing but ongoing costs — service deals, accessory bundles, insurance/warranty add-on pricing — before committing to...
    • jamesbon
    • Thread
    • customer retention loyalty programs service pricing
    • Replies: 0
    • Forum: Deals
  2. bspringer

    Today's inventory shortage, tomorrow's fixed ops struggle

    The challenges posed by the inventory shortage are so pervasive that it’s already becoming difficult to remember a time when we weren’t all talking about it. And while those challenges aren't going to magically disappear any time soon, I think we also need to start preparing for some predictable...
  3. Alexander Lau

    Customer Retention

    So, I didn't see a dedicated thread to this. Obviously I can query them, but which vendors work specifically in customer retention? IOW, which are the best strategies in automotive for customer retention (sales and fixed-ops) and who's doing it the best?
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