#fixedops

  1. Chris Vitale

    The Service Drive: Selling a job over the phone vs. in person

    When breaking down the job of a service advisor in terms of selling work, a question that can get asked sometimes needs a bit more explanation. What is that question, you may ask? Well, here it is: To sell a job to a customer in the most effective manner possible… is it better in person or...
  2. Chris Vitale

    Phone Skills: Fixed Ops vs. Sales | What’s different? What’s not?

    Generally, when someone thinks of customer service for a company functioning out of one singular building, they assume it should be the same across the board. When it comes to a dealership, however, customer service can vary based on the job and its purpose. Not saying that it shouldn’t be...
  3. Chris Vitale

    Service to Sales Handoff: When, How, and Why

    At a dealership, we are responsible for doing everything we can for our customers. Sales and Service are set up to make a profit in their respective departments; however, sometimes their paths cross when it comes to assisting a customer to the fullest extent in an all-too-common situation… When...
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