• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

ftc

  1. jakehughes

    Pulled 1.1M dealer reviews looking for FTC-related complaints. Figured this group would want to see it.

    A few weeks back, the FTC sent warning letters to 97 dealer groups about deceptive pricing. We were curious how visible that signal was in the customers' own words before the agency acted. We looked at the Widewail Index (~20M Google reviews) for signals. The original look was Q1-only. The 97...
  2. tomkline

    Promoted Article FTC Changes: Most Dealers Are Stuck In Stage 3 – Are You?

    How do we react when the world changes and we don’t like it? On March 13, 2026, the FTC has declared the advertised price must include any and all fees (including the doc fee or processing fee). That new assertion changes everything. That kind of change doesn’t just hit operations; it hits...
  3. Jeff Kershner

    #RefreshFriday Ready for FTC Safeguards & Gramm-Leach-Bliley on June 9th? | Tom Kline

    View: https://www.youtube.com/watch?v=WAQRPcGi58c June 9th FTC Safeguards and Gramm-Leach-Bliley Act go into effect. Are you ready? Tom Kline specializes in risk management and dealership compliance. This will be Tom's third RefreshFriday appearance, discussing how these federal government...
  4. Dan Sayer

    A Dealer Guide to the FTC Safeguards Rule - Download PDF

    If you're the type of person who studies the morning of a final and gets an "A", then you'll probably be fine. If you need to study weeks in advance to get a "C", then it's time to panic. Either way, if you haven't started you need to start NOW to make sure you and your vendor partners are all...
  5. Alexander Lau

    Are Car Dealers Liars?

    Is My Car Dealership Lying To Me? Here's How To Tell https://www.forbes.com/sites/christopherelliott/2018/09/02/is-my-car-dealership-lying-to-me-heres-how-to-tell/#317b895848d3 Customer trust of car dealerships has taken a slide lately. Only 61% of Americans believe their dealership gave them...
Top Bottom
Back
Menu