phone

  1. J Picciotti

    Which works best? A fixed ops BDC or the actual personnel?

    Which works best? A fixed ops BDC or the actual personnel? This question gets me every time. I struggle, because as an advisor, our first concern is our customers in the waiting room, then our customers who have dropped off for the day. BUT we all know that cars do not show up on their own so...
  2. codymcardle

    BDC Percentages

    I wanted everyone’s opinions on our stores last month performance. These numbers include only internet and phone leads Good leads: 389 Sold leads: 56 Sold percentage: 14.4% Apt set: 144 Apt %: 37% Total shown: 76 Shown %: 53%
  3. M

    How do you get around giving up price over the phone?

    So I was an internet manager for 6 years at a few different dealerships and then I took a job outside of the auto industry for the last 5 years. I have recently taken a position as BDC director and although my phone skills have gotten a little rusty, everything has been coming back kinda like...
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