phone process

  1. Dan Sayer

    U.S. Key Performance Indicators for Variable Operations - NCM Associates

    Here you go! Sharing NCM's ECommerce KPI's for combined vehicle departments (New and Used) performance of Internet and Phone. Looks like some of the phone KPI's lowered, other than the visit close rate for phone went up? Thoughts on these numbers and what your store is seeing? I hold our stores...
  2. Dan Sayer

    How many of your store numbers are flagged for Scam/Spam?

    I'm using Dealer Identity for our number scrubbing. Jake and team found that out of 707 numbers, we had 161 show up on Spam/Scam lists! Those include our own ported lines, DIDs, and vendor lines (Volie) that we use for outbound campaigns. They were all fixed and then had another 2 pop flags in...
  3. Teresa Bordenet

    Resource How to Combat Inbound & Outbound Phone SPAM at your Dealership 1.0

    Your dealership relies on the phone. You can’t ignore incoming calls and you can’t stop calling your leads. So how can you combat inbound and outbound spam to ensure you’re focusing on the calls that matter and reaching your targeted customers? This guide will present digestible information on...
  4. Jeff Kershner

    AI Assistant Phone Calls - will this really work?

    60% of small business (guessing dealers are not included) do NOT offer online booking / scheduling. Google Duplex believes they have a solution with AI. Have you seen this? What are the possibilities for our industry with such technology? Are are already seeing some of this with AI Chat.
  5. Bridgette Flora

    Policing the Intersection Where Marketing and Training Dollars Meet

    Having your phone process deliver a great customer experience requires planning and commitment. Generating great results requires many things to work well and work well together. Marketing needs to generate high quality leads, BDC’s have to convert opportunities into appointments, sales agents...
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