#phonetraining

  1. Chris Vitale

    Ninjas Phone Etiquette Training Every Agent Needs

    Sales agents spend much of their time on the phone, so it’s important for this time to be used effectively. While some may be natural at selling, everyone can stand to have at least a little training to help them out. There are some areas of phone etiquette that you should be focusing on to help...
  2. Chris Vitale

    4 Proven Ways to Improve Your Phone Training for Car Sales

    Appointment setting is one of the best ways that a dealership can get people into the showroom to buy a car. But if your agents don’t see success on the phones, it can feel like a waste of time. Luckily, proven training methods increase your agents' efficiency in getting people into your...
  3. VWSCOTT

    Are any "salesperson" training systems worth their weight? [NEWBIE QUESTION]

    Hi, forums! Found this place from a comment in a car sales subreddit, and it's great to see so much info in one location. DISCLAIMER: We have never used any sort of training system in the past (well, some video-based Joe Verde stuff fifteen years ago). Most of the people I have seen with...
  4. J Picciotti

    Importance of Efficiency and Structuring a Sales Call for the Customer Experience

    Structure – anything composed of parts arranged together in some way; an organization (dictionary.com) Structure is something that is used in all aspects of life, from building a house, to having a healthy relationship, running a business, and even putting together a safe vehicle. It is the...
  5. shaughnessy2323

    Now Hiring SALESpeople

    Apart from inventory shortages, it’s tough to find anything “wrong” in the automotive industry today. Every dealership (sales and management alike) is pounding their chests on social media: record month, most gross ever, #1 in volume etc. Hell, even the stigma of being a “Used Car Salesmen” is...
  6. shaughnessy2323

    Do we focus on the wrong processes?

    April 18th, 2001: I remember it like it was yesterday! I was in a brand-new suit, a lightly starched shirt and was wearing my first Tommy Hilfiger tie. Walking into the training room with perfectly polished shoes about to start my career in the automotive industry was beyond exciting. As I...
  7. Chris Vitale

    The Phones Aren't Going Anywhere

    Technology comes and goes as fast as it’s developed, even faster in some cases. But the one thing that isn't going anywhere is your phones! Customers actively call into dealerships to "inquire about availability" or to ask "what your best price is." So, while the phones aren't going anywhere...
  8. Chris Vitale

    Deals4Dealers 50% off -or- 2 FREE Mystery Shops -or- First Month Fee Waived (only pay what we produce)

    Phone Ninjas has two offers (really three) for a very limited time: 1. Phone Ninjas Virtual BDC: inbound calls only right now and averaging a 73% appointment set rate with a 60% show rate. First month fee waived, no set ups and month to month out of the gate. Only pay for what we set...
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