#process

  1. Kelly Wilson

    The Dreaded Wait from "Yes" to "The Box"

    :yell:Faster, faster, faster … Customers say they want faster deals, but what do they mean? They want more value for the time they are spending at the dealership. :banghead:Filling an empty seat at the sales tower with top salespeople who also want to stay friends with everyone on the floor...
  2. Chris Vitale

    Service to Sales Handoff: When, How, and Why

    At a dealership, we are responsible for doing everything we can for our customers. Sales and Service are set up to make a profit in their respective departments; however, sometimes their paths cross when it comes to assisting a customer to the fullest extent in an all-too-common situation… When...
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