review response

  1. emilykeenan

    REV #062: Van Horn's Used Car Playbook: Staff Is the Product

    Welcome to the REV. A weekly briefing on what the Auto industry can learn about customer experience from millions of Google reviews. Every Thursday, we Rank, Explore & Visualize automotive reputation & sentiment data. Our latest research report analyzes 5.5M Google Reviews from 18,000 U.S...
  2. emilykeenan

    REV #061: What Mazda’s Trajectory Reveals About the Service Trust Deficit

    Welcome to the REV. A weekly briefing on what the Auto industry can learn about customer experience from millions of Google reviews. Every Thursday, we Rank, Explore & Visualize automotive reputation & sentiment data. Our latest research report analyzes 5.5M Google Reviews from 18,000 U.S...
  3. Captq5

    12 months of Google review research in EU automotive dealer groups

    Hi everyone, First-time poster from Amsterdam, the Netherlands. I’ve been spending the last year digging into the operational side of Google Reviews for several large dealer groups here in Europe (mostly Renault/Dacia/mixed portfolios). We started this just to look at response sentiment, but...
  4. jakehughes

    Resource 19 Real-World Examples: Google Review Response Techniques for 2021 2021-05-28

    When consumers need to find a local business, the first place they turn is Google. 85% of customers trust online reviews as much as a personal recommendation. The average customer reads 10 reviews before they feel like they can trust a local business. With Google reviews becoming increasingly...
    • jakehughes
    • Resource
    • google reviews reputation management review response
    • Category: Whitepaper
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