#service

  1. Chris Vitale

    Ninjas MUST-HAVE PHONE TRAINING FOR AUTOMOTIVE SERVICE ADVISORS

    It’s a busy Saturday afternoon at your dealership, and the phones are ringing off the hook. In the middle of the flood of incoming calls, there’s Steve, your star service advisor. He’s juggling conversations, developing sales opportunities, and keeping customers happy. What makes Steve cool as a...
  2. Chris Vitale

    The Service Drive: Selling a job over the phone vs. in person

    When breaking down the job of a service advisor in terms of selling work, a question that can get asked sometimes needs a bit more explanation. What is that question, you may ask? Well, here it is: To sell a job to a customer in the most effective manner possible… is it better in person or...
  3. Chris Vitale

    Ninjas The "sales to service" (and "service to sales") handoff is a little thing that makes a BIG difference!

    The department-to-department handoff at a dealership is something that can be overlooked during the sales process. However, it’s a crucial step to creating a stronger bond between the dealership and the customer as a whole. Hearing, “I’ll buy a car from you, but I’ll never service my car here,”...
  4. Chris Vitale

    Phone Skills: Fixed Ops vs. Sales | What’s different? What’s not?

    Generally, when someone thinks of customer service for a company functioning out of one singular building, they assume it should be the same across the board. When it comes to a dealership, however, customer service can vary based on the job and its purpose. Not saying that it shouldn’t be...
Top Bottom
Back
Menu