Nothing you can or should do about it. Many sales are made through friends and connections. Also as a sales person you spend more time at work than at home with family. Idle down time cannot alway be spent "calling". People dont pick up, andd the dont answer emails. BUT they do read a push notification with in 3 minutes or less. Be APP solute is a tool the dealership can purchase for $1500.
All communication can be done through this APP. Service Departments can really benefit from an APP. Unlimited texting, ecommerce, GPS, fan wass, share with all social media, so much more.
Who interested in their customers don't have $1500.