5 Steps to better customer service!

[Dan G]

Yeah...they already hit our dealership up for more fees a month prior to me coming back on board. And there really is no difference form what we had before...less then stellar search engine listings.

And adding text to the bottom of a page...isn't that sort of black hatish? Just asking. What I have done in the past was separating the flash content into a XML file so at least the content had a fighting chance to get indexed...(that is if a client wanted flash..)

These automotive web design providers need to embrace web standards..plain and simple. Semantic markup and separating content from style and behavior is the way of the future. And they are not telling us this (us meaning car dealerships) They know that dealer principles want things flying around the screen...so that is what they sell them. And that is poor...poor customer service in my book.

Whoops.....there I go again!!!

 

[Alex Snyder (blog)]

Maybe we should start a thread about the vendors who continually frustrate us. If anything, it may get them to start changing their tune. What do you all think?

 

[CustomersAreAlways]

Customer Service Thoughts From the Blogosphere

Here are some interesting things I read around the blogosphere today... A frusterated USPS worker: We are not a hand holding service or even a true customer service department. We will document your service complaint, we will tell you...

 

[Ron Northbird]

Hello Everyone,
Personally being in the industry since 2003 on the Website/ SEO/ SEM side the one major thing I found is customer service is always the number 1 priority, as well as make sure to be open and honest about the products and services being offered and their capabilities. I believe the company I am currently with has addressed this issue by having customer service and support staff available 24 hours a day/ 7 days a week. Happy New Year!

Ron

 

[Katiiee]

Heyy bitchh :]

 

[Kattiiee]

Heyy :]
Someone talk to me