Location North Hills, New York
Job Number 1712680
Brand Dealertrack
Description
Dealertrack is currently looking for a Dealer Outreach/Support Specialist with prior experience managing customers in an automotive dealership to join our team.
The Job:
The essential responsibilities of the Dealer Outreach Specialist is to be an advocate for existing Dealertrack dealer customers by proactively contacting them to obtain feedback of their experience with our new platform. Responsible for capturing key information to share with the product and upper management team. Key data to capture includes, competitive data, functionality concerns, user experience, features requests and where needed training of the platform. Supported by the Sr. Manager and a Senior Dealer Support Specialist, the Dealer Outreach Specialist will ensure that the feedback is accurate and comprehensive. Client satisfaction and reporting accuracy are key metrics for success.
The Dealer Outreach Specialist's main responsibility is to act as the liaison for information flow between Dealertrack and the customer to ensure our clients receive the maximum benefit from Dealertrack products and services. Educates and assists customers to make it as easy as possible to do business with Dealertrack.
Your Role:
Qualifications
Apply Now! http://bit.ly/2yDe5Kh
Who We Are + What We Do
As part of the Cox Automotive family, Dealertrack is building a connected suite of software solutions and services to help automotive dealers thrive in today’s digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved.
Job Number 1712680
Brand Dealertrack
Description
Dealertrack is currently looking for a Dealer Outreach/Support Specialist with prior experience managing customers in an automotive dealership to join our team.
The Job:
The essential responsibilities of the Dealer Outreach Specialist is to be an advocate for existing Dealertrack dealer customers by proactively contacting them to obtain feedback of their experience with our new platform. Responsible for capturing key information to share with the product and upper management team. Key data to capture includes, competitive data, functionality concerns, user experience, features requests and where needed training of the platform. Supported by the Sr. Manager and a Senior Dealer Support Specialist, the Dealer Outreach Specialist will ensure that the feedback is accurate and comprehensive. Client satisfaction and reporting accuracy are key metrics for success.
The Dealer Outreach Specialist's main responsibility is to act as the liaison for information flow between Dealertrack and the customer to ensure our clients receive the maximum benefit from Dealertrack products and services. Educates and assists customers to make it as easy as possible to do business with Dealertrack.
Your Role:
- Proactively obtain feedback on user experience.
- Ask open ended questions to determine the root cause of any issues.
- Address customer service issues immediately, and escalate when needed.
- Document the results of the calls and provide comprehensive reporting on the details.
- Increase utilization of the Dealertrack next-generation F&I Solution and technology by providing additional training when necessary.
Qualifications
- A Certificate/Associate Degree; College Degree - Preferred
- Candidate with automotive sales or relevant sales experience is preferred
- Background in the implementation of standardized processes and setting goals based on meeting quotas and service level agreements
- Must be self-motivated with high personal integrity and positive attitude
- Motivated, self-starter with a high energy level and a strong desire to succeed
- Excellent organizational, follow-up and time management skills with a strong attention to detail
- Strong interpersonal and listening skills
- Strong problem solving and decision-making skills, with the ability to follow-through independently and multi-task
- Demonstrated ability to remain flexible while responding quickly to changing priorities in a fast-paced environment
- A strong understanding of the auto business and how a dealership operates
- Microsoft Excel, Word and CRM knowledge/experience a must
- Excellent oral and written communication skills as well as follow-up and prioritization skills with the ability to effectively interact with both internal and external customers
Apply Now! http://bit.ly/2yDe5Kh
Who We Are + What We Do
As part of the Cox Automotive family, Dealertrack is building a connected suite of software solutions and services to help automotive dealers thrive in today’s digital retailing environment. From digital marketing to credit applications and financing, our integrated approach is making buying, selling and shopping for a car more efficient and enjoyable for everyone involved.
