Thanks, they finally got it working. ADP told them it would be a week before they could get to it.I am not aware of anyway to do it from the dealerships end, even the "01" user. I believe you have to contact support and have them assist you. I know at one time there was a form you needed to send in, but that was 2 plus years ago.
Did the dealership managed to do it themselves? Did they share the process?Thanks, they finally got it working. ADP told them it would be a week before they could get to it.
I found out this morning we are only 1/2 way there. Sounds like the dealership needs to fill out a form request and sent it to ADP which then gets reviewed and forwarded on from there. Sounds like this is a very lengthy process. Yesterday we actually had gotten this process expedited by calling ADP ourselves and telling them we have a deadline. These phone calls take Hours! We have gotten access to the Vehicles Service and still waiting for sales.Did the dealership managed to do it themselves? Did they share the process?
If you know and would not mind passing the info along to me I would be quite grateful.
Ya that is the process I am familiar with, we (with dealer consent) used to just be able to call and have them setup the user; assuming the dealership has users to dedicate to "3rd party access". Then about 2 years ago they started the fax this form thing. They won't even take a scanned and emailed PDF![FONT="]1.)[/FONT][FONT="]Dealer needs to fill out Extract Sheet. *They need to put a checkmark next to the functions that they need added to there Extract Menu. In our case it would be â€œVehicle Salesâ€ & â€œService Historyâ€[/FONT]
[FONT="]2.)[/FONT][FONT="]Once the Extract Sheet is filled out they need to call ADP Alliance at 1-800-811-0957 and speak to a representative so they can get a case #. This case # needs to be added to the Extract Sheet. They should tell the representative that they need a case # because they need a couple of functions added to there Extract Menu. [/FONT]
[FONT="]3.)[/FONT][FONT="]They then need to fax the Extract Sheet to ADP.[/FONT]
[FONT="]4.)[/FONT][FONT="]Turn around time is usually 24 hours [/FONT]