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(I resemble that remark Alex.) I spoke with JP Petrovay from Impel about this yesterday. Impel will roll it out EOY or early in 2026.I don't think there is any other kind of discussion with Leonard![]()
Everything I've ever used from Impel has been tragically buggy, dated, and WAY more trouble than it's worth.(I resemble that remark Alex.) I spoke with JP Petrovay from Impel about this yesterday. Impel will roll it out EOY or early in 2026.
Our experience with Impel has been positive, their chat tool performs at or above peers from a consumer engagement perspective, their acquisition of OutSell was smart and will deliver the CDP foundation many would envy, we're cheering for new tech innovators and aggregators!Everything I've ever used from Impel has been tragically buggy, dated, and WAY more trouble than it's worth.
They haven't shown me a single thing to make me think whatever they have cooking will be different.
Glad it’s working for your stores. My experience with them was that they ARE the old tech. Some might even say ancient tech.Our experience with Impel has been positive, their chat tool performs at or above peers from a consumer engagement perspective, their acquisition of OutSell was smart and will deliver the CDP foundation many would envy, we're cheering for new tech innovators and aggregators!Too much old tech still living in auto digital.
Any updated advice on this thread? Have a customer looking for the best inbound AI call handling, that integrates well with XTime and VIN Solutions?