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We had some issues with CarOffer cars and so we had stopped using them. They basically begged us to start buying from them again and so we gave them another chance. The cars that came in were actually worse. We received a few with several thousand dollars worth of damage on them. I'll never forget the filthy one that came in with a friggin car seat still in it. We notified them that we no longer wanted to receive cars from them. They acknowledged receipt of that communication and then the next day their automated system still issued us one. As soon as we were notified that we had it incoming we reiterated that we did not want it. They still sent it anyway. Now they are refusing to take it back. They were easy enough to work with when there were issues before being owned by CarGurus. Not sure if that has something to do with the new issues.