We had similar issues starting in July. Previous used manager handled CarOffer well and getting some good vehicles left in May. Moved our new manager to used, who was well qualified but old school. I found out he wouldn't meet weekly as you need to in order to stay on top of the matrix and targets. Market started falling and 2nd to last week of July CarOffer bought 7 units that showed up last week of July (some reason my email was taken off notifications and I wasn't aware). Every unit had issues beyond acceptable or what we had seen the 2 months prior with conditions. None were profitable per our matrix setup. UC manager was frustrated, said the CarOffer rep said give him cost to fix and he'll "see what he can do". July 28 I said no, they are taking these back, tell him to stop our matrix till we sort this out, and he did on a call I was on. Aug 1-4 Caroffer buys 6 more and we get shipping notification.
I got involved to arbitrate, and we refused to accept the inbound when they started arriving. I alerted GMF and told them to block CarOffer from accessing funds. Our rep was pretty slick talker and talked over me and interrupted a lot, we had to have a lesson in who's check book this was. We tried to work with them all of August & Sept. Got VP of sales involved, Phil Smith, he helped some, then communications quit and every time I tried to communicate it was games. Sept 19th sent me an email to make a offer to him for the arbitration. Nothing for 2 weeks, on 10.3 I sent one last email offering asking $5,000 in arbitration (we had $7,300 in unacceptable recon expenses that should have not had) that I could spread over 4 units and listing the repairs. He text me 2 days later while I was in a meeting, I replied to call me that afternoon please. He never does, 2 more rounds of text, calls and emails from me - nothing. I was done, retailed all of them at losses. Sent and email to the rep and copied the VP mentioned to terminate our dealership with CarOffer.
Fast forward to 11.09 and they start sending emails to pick up the units, send the titles back etc?? We retailed the units they wanted to pick up 30 days earlier. The rep starts calling hounding me about changes being made to the system and how its better. That I need to get back on there or I am missing out. I got emails for 2 weeks to get back on, send titles back with no one explaining, drivers were showing up to get vehicles we sold etc. I sent another email to all the contacts at CarOffer I had explaining the entire shit show we had been through since Aug and to remove our dealership from any further contact.
We still get cold calls from sales people there, and we still get CarOffer Premium Alerts. They don't give up!
