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Servers crash... if they are hosted remotely or on site. It is just inevitable. If a server crashes in your dealership it could take days to replace the hardware, reinstall software, reconfigure and be back up and running, where it might take them minutes or hours in their data center. By them hosting it though you don't have to worry about fixing it and they probably have much more redundancy in place to prevent the problem and fix the problem when it happens.