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AutoTrader and MSN autos causes a "surge in shoppers"?

Autotraders customer service in Atlanta is a joke. We switched to another source for our new inventory last month and I called them to have our new vehicle inventory source switched and they informed me this could take "...up to THREE WEEKS". I called my Cars.com rep and he had the same issue resolved for me in TWO DAYS! What is going on with Autotrader????? They cost more and do less!!!
 
We will soon end the arguement between two giants. Between price and consumer as well as dealer relationships both sites are lacking. As a former industry professional, I've seen or better haven't seen what those sites can do for you. Stay tuned, we go live very soon!