- Apr 29, 2011
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- Chris
I'm working on a website project for fun and I'm hoping some of you can help. Most families no longer have landlines and rely on cell phones, which then have spam filtering or unrecognized contacts direct calls to voicemail. My question is, do call centers and BDC's mainly communicate via text/chat these days? Are there certain metrics internally on response time, etc? I'm experimenting with a messaging feature that is part AI / part "Business Chat". Rather than those "Request more information" lead forms, basically the functionality is to go direct with the AI assisting with some of the mundane parts and being intelligent about engagement. But also delivering a real-time engagement feel, so it seems like the store is "online". Any help or feedback greatly appreciated!