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Not going to lie, this was sort of a problem for me too (shortcomings) along with other minor issues I am not going to get into (I left on great terms and remain friends with my previous employer).  However, nothing better then when that alert comes in, within 30 seconds as the manager you are dialing the phone and correcting the situation by making the appointment or leaving the customer satisfied.  This way when your owner yells loud from his office, "Stan, another alert, what is going on?", you come back with an answer of the outcome of the call and what the next steps are.  The main dealer principal of my store was out of control on the craziness (I can't blame him because he made huge investments so I know how he felt).  However, it made me a much better manager of a BDC.  It gave me accountability, sales, and management skills I never thought I could have.  Oh, it also made more money.

Stan Sher

http://www.dealeretraining.com

 Stan Sher - Dealer eTraining

www.linkedin.com/in/stansher83

 www.naymz.com/stan_sher_2372084