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Thanks for your post Chip!

Great points Joe!! Any recommended trainers or training materials for this??

I run weekly sales trainings for the Internet Sales Reps at our 7 stores and a separate one for our Internet Sales Managers, but nothing for our Sales Managers, Service Managers, GMs, etc. When you think about it, training the Managers would have by far the most impact.  I am not at every dealership everyday to make sure that the processes that I am training on our followed day in and day out.