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Question for Refresh Friday

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Dear Joe,


Vast sums of time and money have been spent on e-commerce for our industry, yet not one solution has caused online shoppers to become online buyers.  What are your thoughts?



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Another version of the same question:

Vast sums of money have been spent on e-commerce for our industry,  GM's Shop-Click-Drive is a sufficiently robust solution, yet it's ignored!  All e-commerce solutions are performing well below expectations.  The underlying premise that ALL vendors believe is that consumers so hate car dealers that they'll flock to a no-stinking-car-dealer experience. With the lack of e-commerce performance to date, surely there are missing pieces that prevent online shoppers from becoming online buyers.  What are your thoughts?


Congrats!

-Uncle Joe