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Let's try this again with thumbnails =) Me being the curious person I am, felt the need to try the Chat feature. Needless to say, after 7-8 minutes, getting passed between 2 different folks and then to be told that someone from the dealership would contact me, when all I had asked was if the truck was still available, it left a lot to be desired. My opinion is that it is not a user friendly experience, takes too long to get a response and doesn't fulfill the desire for instant gratification of a simple answer. My hope would be that maybe this frustration would drive more dealer phone calls? But my fear is that it would cause frustration and make the customer just move on....[ATTACH]3592[/ATTACH] [ATTACH]3593[/ATTACH] [ATTACH]3594[/ATTACH]
Let's try this again with thumbnails =) Me being the curious person I am, felt the need to try the Chat feature. Needless to say, after 7-8 minutes, getting passed between 2 different folks and then to be told that someone from the dealership would contact me, when all I had asked was if the truck was still available, it left a lot to be desired. My opinion is that it is not a user friendly experience, takes too long to get a response and doesn't fulfill the desire for instant gratification of a simple answer. My hope would be that maybe this frustration would drive more dealer phone calls? But my fear is that it would cause frustration and make the customer just move on....
[ATTACH]3592[/ATTACH] [ATTACH]3593[/ATTACH] [ATTACH]3594[/ATTACH]
