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If it's anything like they've done for Facebook Marketplace, I'm out!  Their managed chat was awful.  Terrible greetings, terrible responses.  It was a mess.  Then switched to Ana Bot who then jumps in during your conversation with the customer on Facebook-continues to attempt to close the conversation while you're speaking to the customer causing frustration on both ends.  The relationship between Cars.com and Dealer Inspire has been frustrating to work through.  We've been working through "growing pains" for a few months with the "Ana Bot".  When concerns were brought to Cars.com I was directed to Dealer Inspire.  The answer I got from Dealer Inspire was "we'll get to it but can't give you a time".  Or "we've stopped working on that for now but we'll let you know when we start working on that problem again".  Now we have to sign in through ANOTHER website Conversations to be able to speak with the Facebook customers without Ana Bot interrupting.  Seems like they launched WELL before they were prepared.  After working through this for months, I'd say its mediocre and a properly trained person in the dealership would do a better job.  It's nice to have for after hours but you can set an auto response on Facebook itself for that.