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That's unfortunate to hear, but not surprising.

I'm seeing this everywhere, including from some of the largest companies in the digital space.

I spent some time playing with Buzzfeed's "Zo Chat" and a few other ones that were launched publicly in the past few months.

They all seem to have the same limitations - if it's a simple question that fits their skip logic they have the answer.

If the question doesn't follow the flow chart, they have no solution and no ability to learn.

If they answer but it's the wrong answer, almost none of them have a feedback loop in which you can tell the AI bot that it was incorrect and that it's response was not what you are looking for.

I can't imagine trying to chat beside one of these things with a customer.

Like watching a train go off the rails in real time.