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Cars.com Requesting Facebook Page Admin Access

DrewAment

Sr. Refresher
Apr 30, 2009
309
131
43
Phoenix, AZ
First Name
Drew
Is anyone else having problems with Cars.com requesting Facebook Page Access to your dealerships page? I get several a week, which are all declined. And, now I have dealers telling me the same thing.... one dealer has declined access 7 times, and they are not even a Cars.com dealer! I haven't kept track of mine, but probably on the same par. Seems like they just randomly request access to any/all dealership pages.

Is anyone from Facebook or Cars.com on this forum. Facebook to make them aware, Cars.com to tell them the practice is unacceptable! Contacts?
 
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Sam Clark

Noob
Jan 28, 2019
4
3
1
First Name
Sam
Is anyone else having problems with Cars.com requesting Facebook Page Access to your dealerships page? I get several a week, which are all declined. And, now I have dealers telling me the same thing.... one dealer has declined access 7 times, and they are not even a Cars.com dealer! I haven't kept track of mine, but probably on the same par. Seems like they just randomly request access to any/all dealership pages.

Is anyone from Facebook or Cars.com on this forum. Facebook to make them aware, Cars.com to tell them the practice is unacceptable! Contacts?
I see these pop up all the time being a business manager for many stores - always assumed they were to post your inventory but sounds like it could be something else.
 

GrantG

Refresher
Feb 17, 2012
130
65
28
Chicago, IL
First Name
Grant
I can try and chime in here and add some context. In a nutshell, CARS is requesting permission to post your inventory to Facebook Marketplace on behalf of your dealership. From there, a consumer finds the car and can click-to-call or chat. When they chat, Dealer Inspire's AnaBot starts the conversation before transferring over to a live person. The goal of these chats is to schedule an appointment and/or collect email and phone numbers to pass along to dealer CRM. AnaBot is always on, 24/7, even when the dealership is closed. This feature is free to use but requires the opt in to get started.

Video Explanation - 'https://players.brightcove.net/39893530001/HyWF1O3yK_default/index.html?videoId=5817560498001

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DrewAment

Sr. Refresher
Apr 30, 2009
309
131
43
Phoenix, AZ
First Name
Drew
CARS is requesting permission to post your inventory to Facebook Marketplace on behalf of your dealership.
The problem is that I did NOT request them to post inventory on my behalf, why are they requesting access to my page? Do they even check to see if I am already posting inventory FB_Marketplace? And, even after I decline request, they CONTINUE to request access... multiple times... even if I am not a Cars.com dealer. It is like they are going around just requesting access to pages!!???!!

When they chat, Dealer Inspire's AnaBot starts the conversation before transferring over to a live person. The goal of these chats is to schedule an appointment and/or collect email and phone numbers to pass along to dealer CRM. AnaBot is always on, 24/7, even when the dealership is closed. This feature is free to use but requires the opt in to get started.
Have you seen these "bot based" chats?? Bad customer experience, and the customer thinks it is the dealer causing the pain-point.

upload_2019-2-2_6-8-41.png




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This is a great one -- the customer is chatting on Facebook, where they are using their NAMED profile to chat - and it asks for name??

upload_2019-2-2_6-10-32.png




LOL -- name??

upload_2019-2-2_6-15-46.png
 

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Alexander Lau

Sr. Refresher
Feb 11, 2015
2,265
658
113
Mars, PA
First Name
Alex
The problem is that I did NOT request them to post inventory on my behalf, why are they requesting access to my page? Do they even check to see if I am already posting inventory FB_Marketplace? And, even after I decline request, they CONTINUE to request access... multiple times... even if I am not a Cars.com dealer. It is like they are going around just requesting access to pages!!???!!



Have you seen these "bot based" chats?? Bad customer experience, and the customer thinks it is the dealer causing the pain-point.

View attachment 4045




View attachment 4046



This is a great one -- the customer is chatting on Facebook, where they are using their NAMED profile to chat - and it asks for name??

View attachment 4047




LOL -- name??

View attachment 4049
Funny, goes to show you how much they care and their lack of granular attention to detail / account management. Mistakes happen, but stuff like this, it's silly and it looks like it's happening to multiple dealerships.

Maybe they should put their money where their mouth is? You know, being asked to be more innovative by their board, investors.

Unless you signed something and didn't see the fine print and this was part of the deal. Dunno...?
 
Last edited:

GrantG

Refresher
Feb 17, 2012
130
65
28
Chicago, IL
First Name
Grant
The problem is that I did NOT request them to post inventory on my behalf, why are they requesting access to my page? Do they even check to see if I am already posting inventory FB_Marketplace? And, even after I decline request, they CONTINUE to request access... multiple times... even if I am not a Cars.com dealer. It is like they are going around just requesting access to pages!!???!!
Drew, I am happy to look into this for you. Can you DM me the details of the stores that have been requested so that I can forward it to the appropriate team?
 
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