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WE have not had specific problems with executive desk top other than our internet speed holding it back. I just wanted to voice though that support trying to get them to fix anything is next to impossible! They announced their new focus on customer service at NADA but it's not to be seen yet. We had a fixed ops specialist come out a couple of weeks ago and was of no help in solving our problems but gave me the speech that they were customer focused...waste of time.