I was talking with a COO of a fairly large group. Until recently, he was a VP of an even larger group. While with this group, he installed a centralized BDC operation for forty something stores. They plan to build a BDC for the entire group of well over a hundred stores.
My vision is for a store staffed with quality people that are all involved with the internet. I'm convinced that BDC operations are most effective where stores have a large number of poorly trained salespeople, with high turnover and where salespeople are not made accountable for their daily production (emails and phone calls).
My vision is for a store staffed with quality people that are all involved with the internet. I'm convinced that BDC operations are most effective where stores have a large number of poorly trained salespeople, with high turnover and where salespeople are not made accountable for their daily production (emails and phone calls).