Thank you all for the input. It was very helpful in making the decision. We have chosen Cisco unified communications over Digium. Some factors impacting that decision was out of the box functionality, and a local Cisco partner who would take the lead on customization for setups in our stores. Also, we connect our stores remotely via dedicated private data lines. Our routers have SRST (survivable remote site telephony) providing a critical backup should the T's go down for any reason. The ability to incorporate handheld IP phones on our wireless network is also a plus. All traffic containing priority routing on v-lans ensuing call quality.
Alex, I made certain we would have call reporting by extension, and also see how important that is. We opted to purchase a 3rd party reporting software that would allow finite reporting not available native to Cisco.
A final selling feature was the CTI integration existing for Salesforce CRM. We will enable screen popping customer data directly from the TSP paired to either the employee's dedicated extension or roaming profile.
Thanks again for all the input all!
Alex, I made certain we would have call reporting by extension, and also see how important that is. We opted to purchase a 3rd party reporting software that would allow finite reporting not available native to Cisco.
A final selling feature was the CTI integration existing for Salesforce CRM. We will enable screen popping customer data directly from the TSP paired to either the employee's dedicated extension or roaming profile.
Thanks again for all the input all!