CSI Suvery Vendor Recomendations?

[glh222]

Hi All,

Does anyone know of any vendors who specialize in post-sale surveying? I would like to get a jump on our CSI surveys and address customer concerns immediately, figured there must be some company who offers this sort of product, any ideas?

 

[Billfred]

GM mandated a reputation management service for all its dealers; we settled on Digital Air Strike. Some of the backend stuff is a little wonky for me, but in terms of getting feedback from customers it gets the job done.