- Mar 3, 2016
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- Greg
We are doing some chat research and wondered what everyone was using. Positives? Negatives? Are you handling the chat in house? Increase in leads? Thank you.
Gubagoo.
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Not sure I totally agree with that.
@Alexander Lau pointed you to some great threads, but it's a topic worth discussing again.
@Greg Schafer - what are you looking to achieve from chat? That's a loaded question, I know. Take some time to really think about it.... looking forward to your response.
Jeff, we want to give the customer another option for communicating through our website for sales and/or service. We have a new BDC Service agent who can handle chats as well as an already established BDC Sales agent.