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Dealer Rater Question
- Thread starter Tallcool1
- Start date
✨ AI Highlights
Dealers debate whether DealerRater's "Certified Dealer" subscription—which gives dealers a 2-week grace period to respond to negative reviews before they go live and potentially convince customers to edit or remove them—undermines review integrity or provides a legitimate opportunity for service recovery. While some argue the delayed posting allows dealers to resolve legitimate issues and improves fake review detection, others contend it defeats the purpose of authentic customer feedback by giving dealers a chance to suppress negative reviews before they're published. The consensus leans toward viewing the feature as a reasonable resolution tool rather than censorship, though concerns remain about perceived fairness to negative reviewers.
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