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I've seen the issue with other CRM's as well, to a greater or lesser extent. But Dealersocket is the worst. I have never liked it, even on a usability scale. My thoughts are that nearly all CRM's are ancient technology. They may have been updated in looks or have added features over time, but underneath they are the exact same as when they were first created. Only the newest CRM's are situated differently and they will soon start to take over the market because of it.