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We ran into this issue a few months ago with our clients as well. DealerSocket provided us the attached PDF that verifies the SPF record that everyone else has been sharing. Updating DNS records is always a chore. It can even be more daunting if updating an existing record. Plus, my SPF record won't match your SPF record so all we can do is share guides.I think that's where a few good tools come into play to help us all out:To generate valid SPF records: https://www.spfwizard.net/To Test if your SPF record is valid: https://mxtoolbox.com/spf.aspxGSuite MX, SPF and DMARC Tester: https://toolbox.googleapps.com/apps/checkmx/When testing these types of records I always like to set the TTL to 30 minutes or less. Once you're able to validate that your new record is correct then you set your TTL to an hour or more.After making these changes we had a client that still had sporadic issues.Check your subject lines.Ex: "Hurry in to DEALER for savings!!!" (Kept being flagged as SPAM)Do your templates include images?After several rounds of testing on several different email clients I can't stress enough that sending 1:1 personalized emails will not only help with getting the original email in your customers inbox, but also with replies going back into DealerSocket. Hope this information is helpful. Cheers!
We ran into this issue a few months ago with our clients as well. DealerSocket provided us the attached PDF that verifies the SPF record that everyone else has been sharing. Updating DNS records is always a chore. It can even be more daunting if updating an existing record. Plus, my SPF record won't match your SPF record so all we can do is share guides.
I think that's where a few good tools come into play to help us all out:
When testing these types of records I always like to set the TTL to 30 minutes or less. Once you're able to validate that your new record is correct then you set your TTL to an hour or more.
After making these changes we had a client that still had sporadic issues.
After several rounds of testing on several different email clients I can't stress enough that sending 1:1 personalized emails will not only help with getting the original email in your customers inbox, but also with replies going back into DealerSocket. Hope this information is helpful. Cheers!
