Thank you for the advice JQuinn ... I am not suggesting that we dissolve use of the current CRM, but rather have a solid back up that is much more time efficient. I've noticed that we encounter lots of instances where VIN keeps freezing up or "goes down" temporarily, preventing the desk from working numbers for anyone.
I agree and appreciate the robust features available in VIN make it a great tool, but sometimes it also creates serious delays. I fully believe that if the sales consultants are expected to perform their jobs in a timely manner that the desk should be able to do so as well - even if the internet goes down temporarily, or other issues come up, it shouldn't put everything into a FREEZE! state haha.
Perhaps it's just me, but from what I've seen on buyers order my managers give me, a lease proposal and a purchase proposal usually come out on two different sheets. I am just looking for a supplement that can help myself as well as the desk in order to work efficiently and reduce "lag time" if you will.