Do we give consumers too much credit?

[benmynattnissan]

We ask read below this was a convo I had the other day So do we give consumers to much credit I am sure you will answer your question below and if you know how to do math you will laugh just like I did info: Please wait for a site operator to respond.

[14:11:41]

info: You are now chatting with 'Christina'

[14:11:56]

Christina: Hello. How may I assist you?

[14:12:06]

you: I am looking at your 2010 Nissan Murano, stock# 6499A. Can you confirm that it does not have the Bose stereo?

[14:13:16]

Christina: I most definently can I will be glad to walk outside and take a look just incase we lose one another in the internet world who do I have the pleasure of chatting with and what is good contact info for you

[14:15:11]

you: My phone number is (***)***-**** and my name is HC. While you are loking, would you also confirm that it does not have the rear back-up camera? (I am looking at a 2009 Murano with identical options and similar mileage expect the 2009 has the Bose steroa and rear back-up camera.)

[14:16:28]

Christina: ok Henry it will take me about 3 minutes to walk out there and double check all this for you

[14:18:08]

you: OK.

[14:23:13]

Christina: Henry The 2010 is equipped with back up cam and bose sound

[14:25:44]

you: OK. Basically, it is identical to a 2009 Murano that I am going to look at tonight at the local Caxmax. That vehicle is $20,999 with a $199 dealer processing fee. How close can you get to that price?

[14:26:19]

you: I can email you the CarMax Murano specs if you wish.

[14:27:50]

Christina: on the 2009?

[14:29:52]

Christina: HC are you still here?

[14:30:27]

you: Sorry, I was on another page

[14:31:00]

Christina: Do you want to know how close I can come on the 2009?

[14:33:11]

you: No. I am evaluating the 2009 Carmax Murino (at $20,999 + $199 dealer fee) vers your 2010 Murano. The cars are identically equipped but you car has $10K less miles. I am asking how close you can get to the CarMax price?

[14:35:06]

Christina: The 2010 Is a pre own certifed vehicle unlike the one you will be looking at car max this comes with a 7 year 100,000 mile warranty the best I will be able to do on the 2010 Nissan Murrano will be I will be able to sell you this vehicle for 24,348 this includes $690.00 NC Sales tax @ 3% a 589.00 Doc fee and a 69.00 Tag fee

[14:35:42]

Christina: please be advised car max is currently leaving out the other fees

[14:38:56]

you: I am excluding tax and title fees from the discussion since they are set by the state. I have run the NADA pricing on both vehicles. Basically, your 2010 is worth $3K more than the Carmax vehicle and your $589 doc fee is $400 higher than CarMax.

[14:40:07]

Christina: We are in the Charlotte Market and the average doc fee in this area is 789.00 Each market has dfifferent Doc fees

[14:45:04]

Christina: And again our vehicle is pre own certified unlike car max

[14:45:12]

you: It's the next to last day of the month, I have my cash and financing in hand, and I prepared to but a vehicle today. I am willing to pay $23,999 + $199 + tax and titles and drive from Greensboro this afternoon (subject to a satisfactory examination of the vehicle.) Frankly, I would prefer not to drive to Salisbury but am prepared to do so if you accept my offer. I have a prepapproved loan from RoadLoans I can email you.

[14:47:32]

Christina: I am sorry i am not able to entertain that offer at this time my best price for the vehicle is out so out the door you are looking to be at 25376.97

[14:47:54]

Christina: i am sorry

[14:47:58]

Christina: 24986.97

[14:51:20]

you: I understand and appreciate your time. If it matters, I can email you documents supporting everything I have said (NADA pricing, my loan info and te CarMax pricing). My email is (he did give me it). I have a 6:30 appointment to see the CarMax vehicle. Unless I hear otherwise from you, I expect to but their vehicle today. Thank you for your time. Sincerely,

[14:52:20]

Christina: HC?

[14:52:30]

you: Yes

[14:53:33]

Christina: So you are prepared to pay 24986.97 that includes the 23,999+199 doc fee and 69 tag fee and 719.97 taxes

[14:55:44]

you: I am checking you math

[14:55:56]

Christina: ok

[14:58:01]

you: Yes, I am willing to pay that, assuming that the vehicle is as described (including factory Bose stereo and back-up camera) and subject to a satisfactory test drive/inspection.

[14:59:56]

Christina: Great my manager would like to know what time you will be here to claim this vehicle.

[15:01:50]

you: It should be around 5:00 PM. (I have to leave work, get my wife, and drive there. My zip code is 27407

[15:02:16]

Christina: It will take you 45 minutes I come from four season mall every day

[15:02:51]

Christina: come straight down 85 to ext 75 make a right go through two lights we are on the left hand side kiddie corner from Ryans Buffett

[15:04:04]

you: OK. See you soon. My. number is (***)***-****if you have a question.

 

[ddavis]

Christina, I believe this proves the point that several of us made on the first page of this thread. Having a lot of information isn't the same as education. Our job is to shut them down, which you obviously did.