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We have the three points of contact method... 1. Email a personal response to customers questions, inquiries etc... 2. Phone call immediately after email... (every day for seven days unless of coarse you speak with the consumer). 3. Text consumer (Contact at Once) Opt in... That consumer has seen or heard you through one of these responses... Contact at once is a nice tool to keep all of your text conversations in one place like it's own little CRM tool. Our Internet consultants can log in and re-engage a customer that they haven't heard from at any time. We get a great response via text (2/5).