Aaron, I don't threaten people or give them ultimatums. I replace them and cancel as soon as I am operational with someone else.
There was an active thread on DealerRefresh about a vendor. I commented about how bad the service I received from this company. Their tech support had put me on hold for long periods of time. They would pick up to see if I was still there. I even heard them laughing and discussing me still being on hold. They eventually hung up on me. I could hear them laughing before the "click". Trust me, I was hot enough to weld with.
I got a call from someone way up in that company about my comments on DealerRefresh. In that conversation, I suggested that he listen to the tapes of my calls. I learned that they don't tape them. I wanted him to know that I was never unprofessional in my dealings with them. It was too late, I had already decided to replace them.
Since then, there has been another thread, about this company, on how they were improving their support department. My experience was enough for three dealerships, in that group, to replace them. Two of my friends replaced them. I wasn't actively trying to hurt their business. It was only their name coming up in conversation. That is $60K in lost revenues, per year, influenced by pissing off one person. I was on the phone with a friend, from here. He told me he was flying in to talk to this same vendor about the issues he was having. I don't know what decision he made but he controls 4 or 5 stores. I am certain that I am not alone.
