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Hey Sam, did this get resolved and can you share with us what happened in the "system" or back end?  Every dealer I talk to has issues like this with many providers.  Perhaps we could start a thread here on "How to get that problem fixed"?  What I find most often is that when the dealer and provider are communicating on the same page that things get resolved quickly.  It's now our business to handle website questions but we've learned this year that when we help translate the question and sit on the phone with a website provider that they get it quicker.  Sounds to me like you got somebody to own the problem and they might have followed through.

Let's hear it.  I look forward to your reply and your future input.