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Terrance,  let me start by saying I usually look forward to seeing one of your posts.

 

I believe the problems with my cars going poof has been resolved.  Actually, the problem was an exchange of information between us, DMI and eCarlist. 

This morning I logged on to EcarList and see that 7 of my new vehicles have been marked sold and removed from our website and display advertising sites.  I called your tech support and explained my problem and was asked to be put on hold.  About 15 minutes later another guy picks up the phone and asks if I'm still there.  By this time he is on speaker.  I said yes and he asks me to continue to hold.  About 10 minutes later, he picks back up and I say hello and then he hangs up on me.  I called back and asked for a supervisor.  I was given to a lady who told me that she believed the problem was with DMI.   I went to my other store and met with one of our guys that has a lot of dealings with DMI.  He told me the best way to resolve the problem was to go back through eCarList and have them contact DMI.  He called someone at eCarList and explained the issue.  That person called DMI and then called back to tell us that the issue is resolved.

This problem has been going on for several weeks.  Tell me how patient would you be?  In my shoes, what would you do?