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Terrence,


For what it's worth, I just signed with a new website provider and talked with several vendors.  In my correspondence with Auto Fussion, they refferenced MB Plano constantly.  They couldn't be more proud of the improvement they claim to have made in their web traffic and overall visiblity in a competitive MB market.  Relationships are important, but we all want to know who's doing the best job, not who had the longest contract.  Joseph's limited time at the dealership was likely the one thing that allowed him to make a practical desision as opposed to an emotional one.  If Auto Fusion has taken them to the next level and is providing appropriate customer service I think we all want to know it.  I would think the better way to have handled Josephs complaint would have been to say, "I'm sorry that you expereinced issues with our customer service.  We have addressed that issue since you left us and would greatly appreciate the opportunity to earn your business back."  But...that's just me.